Managed IT Services
Managed IT is the day-to-day running of the systems a company depends on. Tidewater Techs watches the network, the servers, and the computers people use, and steps in when something needs a person.
The operational need
When the network, a server, or a workstation stops, the day stops with it. The company needs someone who already knows those systems and does not discover the failure only after a person calls.
How we approach it
We learn which systems the day depends on, then watch and maintain those first. A recommendation still has to fit the work, the risk, and the budget.
What this covers
- Monitoring, with notice when something fails or is about to.
- Servers, workstations, and the software people use to do the work.
- Support for the network and Wi-Fi people use every day. Design of that network is covered under Networking & Infrastructure.
- Backups and a recovery plan for the information a site cannot lose.
- A path that keeps the site online when the main internet circuit drops.
- Point-of-sale setup, training, and ongoing care.
- Coordination with the internet provider and the vendors of software the business already runs.
Where this shows up
Law firms, accounting firms, and real estate practices need records and workstations available. Medical practices need clinical systems up. Restaurants and bars need the point of sale and the network through a shift. Shipping offices and government contractors need the sites they operate to stay connected. The work is those offices and sites, not port or vessel systems.
Where we work
We work with clients based in Hampton Roads who have locations up and down the East Coast. We can manage remote work anywhere.
Ongoing responsibility
Monitoring, maintenance, and the person you call stay with Tidewater Techs. If another vendor is involved, we coordinate until the system is running again. Current clients should use client support. The network itself can also be taken as Managed Network & Security, a package of router, switches, Wi-Fi, management, service, and repair. That program does not replace managed IT.